RLPSA CONNECT Event Recap
A Full Day of Expert Insights on Security, Safety, and Asset Protection
August 25, 2026 – Mt Laurel, NJ – Watcher Offices
The Restaurant Loss Prevention and Security Association (RLPSA) recently hosted an exceptional CONNECT event that brought together security professionals, restaurant practitioners, and solution providers for a comprehensive day of learning and networking. From emerging threats like AI-enabled fraud to practical de-escalation techniques, here’s what you missed (or want to revisit).
Morning Sessions: Understanding Real-World Threats
Armored Truck Robberies Case Study
The day opened with a detailed examination of a series of armored truck robberies affecting the Philadelphia metro area. Expert presenters shared critical details, key lessons learned, and actionable prevention strategies that restaurant operators can implement immediately to protect against similar threats to their facilities.
HACCP Systems & Food Safety
Simon Burns of Wawa, Inc. took the stage to discuss Hazard Analysis and Critical Control Points (HACCP) systems, emphasizing proactive approaches to preventing foodborne illness. His session highlighted how restaurants can build contamination prevention into their processes before problems arise, protecting both customers and brand reputation.
Fraud & Scams in the Digital Age
Wendy Hans, CFE of AMC Theatres and Thomas Stein, LPC, CFI, CFE of Paradies Lagardère led a timely discussion on fraud and scams, with special focus on how artificial intelligence is being weaponized by bad actors. The presenters also introduced new verification systems that restaurants can deploy to validate the authenticity of incoming calls and emails, significantly reducing vulnerability to sophisticated scams.
Interactive Afternoon: Learning Through Real Scenarios
The afternoon shifted to hands-on learning with an interactive session led by RLPSA President Heather Hearn, LPC and Secretary Basia Pietrawska. Attendees worked through real-life violent incident scenarios, collaborating to develop de-escalation strategies and prevention techniques. This practical approach gave participants tangible skills they can implement in their own facilities.
Expert Panels: Tools, Technology, and Best Practices
Asset Protection & Security Solutions
A distinguished panel featuring solution providers and restaurant practitioners shared insights on the latest tools and systems available for protecting assets and enhancing security:
- Paig Parish, Blue Dot Safes
- Mike Korcuba, Telaid Industries, Inc.
- Christopher Uiterwyk & Dr. Cortland Tompkins, IPConfigure Inc.
- Michael Loox, CFI of Sheetz
Guards: Traditional vs. Virtual
Joe Hyman of Waffle House, Inc. moderated a compelling discussion on security personnel strategies. Kris Vece, LPC from Protos Security and Matthew Smitheman from Interface Systems explored when off-duty law enforcement and security professionals add the most value, when technology-based solutions are the better choice, and how restaurants can effectively integrate both approaches for optimal coverage.
Closing Reception & Innovation Showcase
The event concluded with a networking reception featuring an impressive demonstration of Proto Hologram technology from event host Wachter. This cutting-edge display highlighted the innovative solutions now available to the restaurant security and loss prevention industry.
Key Takeaways
- Proactive security measures, from HACCP systems to de-escalation training, are essential for preventing incidents
- AI and advanced verification systems are now critical tools for combating modern fraud and scams
- A balanced approach combining human security professionals and technology solutions delivers the best protection
- Real-world case studies and collaborative problem-solving accelerate organizational learning
- The restaurant security landscape continues to evolve, requiring ongoing education and investment
Thank You to Our CONNECT Sponsors
This exceptional event was made possible by our outstanding sponsors:
Ready to Strengthen Your Restaurant’s Security?
The insights shared at RLPSA CONNECT demonstrate that restaurant security is a multifaceted challenge requiring expertise, technology, and community collaboration. Whether you’re looking to implement new systems, train your team, or develop comprehensive security strategies, the professionals and resources featured at this event are ready to help.