Noon
Registration OPEN for Badge Pick Up
RLPSA Attendees
Noon – 4:00 PM
Exhibitors Welcome to Set Up — closes at 4 p.m.
RLPSA Exhibitors
2:30 – 4:00 PM
RLPSA Board Meeting
Invite Only
4:30 – 5:00 PM
New Comers Welcome Reception – Welcome FIG!
Bezel Bar – Lobby
5:00 – 6:00 PM
Welcome Reception
Bezel Bar – Lobby
6:30 PM
RLPSA Board Dinner
Invite Only
6:00 PM
Registration Closes
RLPSA Attendees
6:00 – 7:00 AM
Exhibit Hall Open for Exhibitor Set Up
RLPSA Exhibitors
7:00 AM – 6:00 PM
Registration OPEN for Badge Pick Up
RLPSA Attendees
7:00 – 8:00 AM
Breakfast
RLPSA Attendees
8:30 – 9:00 AM
Welcome to RLPSA & Opening Remarks
Amber Bradley, Executive Director
Wendy Hans, AMC Theatre
9:00 – 10:00 AM
Opening Keynote: Perspective from the US Intelligence Community: Preparing our Organizations with Intel
John Franchi is a former senior officer of the Central Intelligence Agency, retiring after 29 years of distinguished government service which included numerous high-level positions internationally and in Washington DC, as well as with the U.S. military and U.S. Department of State.
John Franchi, Director of Intelligence for Brosnan Risk Consultants
10:15 – 11:15 AM
Safety Breakout: Getting ahead of the storm: Natural Disaster Planning & Recovery
Cristian Iglesias, Manager of Risk Services for The Cheesecake Factory, representatives from Early Alert and First Onsite moderated by Kurt Leisure, Vice President, Risk Services, The Cheesecake Factory
10:15 – 11:15 AM
Risk Breakout: Creating Psychological Safety: Principles and Tools That Work
Helping loss prevention, safety, and security leaders and professionals create psychological safety critical to improving employee well-being and business outcomes. Learn common barriers, proven principles, and simple tools that busy leaders and professionals can successfully apply.
Dr. Jeffrey Doolittle, Founder, Organizational Talent Consulting & Author, Life-Changing Leadership Habits
10:15 – 11:15 AM
Loss Prevention: Crime Prevention Through Environmental Design (CPTED): Newest strategies and defenses
Art Hushen, President, NICP, Inc
11:30 – 12:30 PM
Networking POWER Lunch
RLPSA attendees
12:30 – 2:00 PM
Exhibit Floor featuring the RLPSA Challenges: Accepted!
RLPSA Exhibitors (AGS Team)
2:00 – 3:00 PM
RLPSA Restaurant Members Only Meeting
Amber Bradley, Executive Director
Wendy Hans, AMC Theatre
RLPSA Board
3:15 – 4:45 PM
Closing General Session: Preparing for & Preventing the Unthinkable
See how a real-life active shooter event inspired
unprecedented learnings and leadership.
Kristin Ziman, Retired Chief of Aurora IL Police Department & Published Author of Reimagining Blue: Thoughts on Life, Leadership, and a New Way Forward in Policing
4:45 – 6:30 PM
Cocktail Networking Reception on the Exhibit Floor featuring the RLPSA Challenges: Accepted!
RLPSA Exhibitors
6:30 PM
FIG & Franchise Committee Dinner
7:00 – 8:00 AM
Breakfast
RLPSA Attendees
8:30 – 8:45 AM
Welcome to RLPSA & Opening Remarks
Amber Bradley, Executive Director
Wendy Hans, AMC Theatre
8:45 – 9:30 AM
Don’t Say De-escalation
Dr. Marc McElhaney, CEO
Critical Response Associates
9:45 – 10:45 AM
Internal & External Threat Assessment Programs: Creation & Implementation
Josh Phillips, Senior Director, Head of Safety & Asset Protection, Chipotle Mexican Grill, Lise Lang, Sr. Manager, Behavioral Threat Assessment Board at Starbucks, David Donna, Hospitality Attorney, moderated by Dan Moren, Sr. Manager of Corporate Security, Starbucks
11:00 – Noon
Safety Breakout: Restaurant Pest Control: It takes a village to keep our restaurants clean & safe
Laura Tellez, National Account Executive, Rentokil North America
Chris Boyles, VP of Food Safety, Steritech
11:00 – Noon
Risk Breakout: The Risk of Food Contamination in the world of 3rd Parties and Ghost Kitchens
Hal King, Ph.D., Managing Partner, Active Food Safety
11:00 – Noon
Loss Prevention Breakout: The Full Risk Assessment Process: From Dirt, Physical location, and Closure – Considerations & Strategies
“Panel of Experts including:
Basia Pietrawska, Vice President, Consulting and Analytics, CAP Index
Bill Ball, Field Security Manager at McDonald’s Corporation
Kristine Hutchinson, Asset Protection Director, Starbucks
Noon – 1:00 PM
Networking POWER Lunch
1:00 – 2:00 PM
Safety Breakout: Creating Restaurant Design with Safety in Mind
Two industry experts walk attendees through important design elements that help keep employees safe. Simple changes within your restaurants design can have significant impact on the safety of your employees – fixture placement, ergonmoic considerations and more!
Kurt Leisure, Vice President, Risk Services, The Cheesecake Factory and
Devin Lindsey, ARM, Manager, Business Development & Analytics, Risk Control Services, Liberty Mutual Insurance
1:00 – 2:00 PM
Risk Breakout: How to Humanize Your Risk Management Program – Reduce Litigation and Empower Your Employee
Reducing litigation is extremely important to your organization. So is the well-being of your employees. Mollie Kallen provides an insightful look at how to ensure your employees feel empowered and are on the road to recovery — which has the beneficial byproduct of reducing needless litigation for your organization.
Mollie Kallen, MS, CRC, CCM
Vice President of Business Development, The IMA Group
Sarah Cato, Director of Risk & Insurance at Rubio’s Restaurants, Inc.
1:00 – 2:00 PM
Loss Prevention: Dealing with the Digital Transformation of Your Restaurant: Newest Strategies to Fight Fraud — A Roundtable
Fighting fraud is a team effort. Instead of a sole presentation, this session will be a working roundtable to hear and understand what newest tricks the fraudsters are up to — and more importantly what YOU can do about it. Join Wendy and Jason as they lead the group in discovering actionable strategies to fight fraud!
Facilitated by:
Jason Swanson, Director, Asset Protection – MOD Pizza
Wendy Hans, Director, Fraud/Loss Control at AMC Theatres
Kris Moeller, Senior Field IT manager Flynn Restaurant Group
Brady Harrison, Director, Customer Analytics Solution Delivery at Kount
2:00 – 3:00 PM
Exhibit Floor featuring the RLPSA Challenges: Accepted!
RLPSA Exhibitors
3:00 – 4:00 PM
Closing Keynote: Hear from Executive Leadership from Risk, Safety and Loss Prevention Experts
Restaurant & Foodservice Experts
4:00 – 5:30 PM
Cocktail Networking Reception on the Exhibit Floor featuring the RLPSA Challenges: Accepted!
RLPSA Exhibitors
5:30 PM
Transportation leaves for VIEW HOUSE
Signature Networking Event
5:45 PM
View House Signature Networking Event
Signature Networking Event
7:00 – 8:30 AM
EXHIBITOR TEAR DOWN
RLPSA Exhibitors (AGS Team)
7:00 – 8:00 AM
Breakfast
RLPSA Attendees
8:30 – 9:30 AM
THIS is how you Deal with Homeless People at Your Restaurant
Ryan Dowd, Chief Empathy Officer, HomelessTraining.com
9:30 – 10:30 AM
FIG SESSION: In-depth sexual assault cases review (FIG members only)
9:30 – 10:30 AM
Transforming into a Customer-Focused Culture
Chief Johnny Jennings, Charlotte-Mecklenburg Police Department Police
10:45 – 11:45 AM
ON the 20 — Hear the Key takeaways from this year’s RLPSA Conference from your peers
Dan Moren, Sr. Manager of Corporate Security at Starbucks
Jason Swanson, Director, Asset Protection – MOD Pizza
Noon – 1:00 PM
Networking Lunch:
FIG, Franchise Focus Attendees & RLPSA Attendees
Get refueled to start the FRANCHISE FOCUS sessions to conclude our value-packed content!
1:00 PM
FRANCHISE FOCUS Sessions: Sexual Harassment Claims & Lawsuits: Prevention and Strategies
David Donna, Attorney at Donna Law Firm, Jean Lanfear, VP Human Resources, Patton Wings, Inc.
1:45 – 2:25 PM
Top Loss Prevention Practices You Need Daily, Weekly, and Monthly
Ian Hartman, Director of Loss Prevention & Safety for Domino’s
Dan Lieberman, Director of Security, Southeast QSR
Kris Moeller, Senior Field IT manager Flynn Restaurant Group
Moderated by John Machado, Sr. Loss Control Manager Foodservice Insurance Group
2:30 – 3:10 PM
Top 5 Investments for the Most Bang for your Risk Buck
Shaun Jackson, Executive Director, Risk Management at Panda Restaurant Groups
3:15 – 3:55 PM
FRANCHISE FOCUS Sessions: Mitigating Workplace Violence in the Era of Lax Hiring Processes
William Flynn, Domestic & International Security Expert, President, GARDA Risk Management; Co-Founder & Chief Strategy Officer, TPOP, Kevin Rice, Senior Manager, Asset Protection, YUM! Brands
4:00 PM
Closing Remarks
Wendy Hans, Director, Fraud/Loss Control at AMC Theatres