6:00 – 7:00 AM

Exhibit Hall Open for Exhibitor Set Up

RLPSA Exhibitors

7:00 AM – 6:00 PM

Registration OPEN for Badge Pick Up

RLPSA Attendees

7:00 – 8:00 AM

Breakfast

RLPSA Attendees

8:30 – 9:00 AM

Welcome to RLPSA & Opening Remarks

Amber Bradley, Executive Director
Wendy Hans, AMC Theatre

9:00 – 10:00 AM

Opening Keynote: Perspective from the US Intelligence Community: Preparing our Organizations with Intel

John Franchi is a former senior officer of the Central Intelligence Agency, retiring after 29 years of distinguished government service which included numerous high-level positions internationally and in Washington DC, as well as with the U.S. military and U.S. Department of State.

John Franchi, Director of Intelligence for Brosnan Risk Consultants

10:15 – 11:15 AM

Safety Breakout: Getting ahead of the storm: Natural Disaster Planning & Recovery

Cristian Iglesias, Manager of Risk Services for The Cheesecake Factory, representatives from Early Alert and First Onsite moderated by Kurt Leisure, Vice President, Risk Services, The Cheesecake Factory

10:15 – 11:15 AM

Risk Breakout: Creating Psychological Safety: Principles and Tools That Work
Helping loss prevention, safety, and security leaders and professionals create psychological safety critical to improving employee well-being and business outcomes. Learn common barriers, proven principles, and simple tools that busy leaders and professionals can successfully apply.

Dr. Jeffrey Doolittle, Founder, Organizational Talent Consulting & Author, Life-Changing Leadership Habits

10:15 – 11:15 AM

Loss Prevention: Crime Prevention Through Environmental Design (CPTED): Newest strategies and defenses

Art Hushen, President, NICP, Inc

11:30 – 12:30 PM

Networking POWER Lunch

RLPSA attendees

12:30 – 2:00 PM

Exhibit Floor featuring the RLPSA Challenges: Accepted!

RLPSA Exhibitors (AGS Team)

2:00 – 3:00 PM

RLPSA Restaurant Members Only Meeting

Amber Bradley, Executive Director
Wendy Hans, AMC Theatre
RLPSA Board

3:15 – 4:45 PM

Closing General Session: Preparing for & Preventing the Unthinkable

See how a real-life active shooter event inspired
unprecedented learnings and leadership.

Kristin Ziman, Retired Chief of Aurora IL Police Department & Published Author of Reimagining Blue: Thoughts on Life, Leadership, and a New Way Forward in Policing

4:45 – 6:30 PM

Cocktail Networking Reception on the Exhibit Floor featuring the RLPSA Challenges: Accepted!

RLPSA Exhibitors

6:30 PM

FIG & Franchise Committee Dinner

7:00 – 8:00 AM

Breakfast

RLPSA Attendees

8:30 – 8:45 AM

Welcome to RLPSA & Opening Remarks

Amber Bradley, Executive Director
Wendy Hans, AMC Theatre

8:45 – 9:30 AM

Don’t Say De-escalation

Dr. Marc McElhaney, CEO
Critical Response Associates

9:45 – 10:45 AM

Internal & External Threat Assessment Programs: Creation & Implementation

Josh Phillips, Senior Director, Head of Safety & Asset Protection, Chipotle Mexican Grill, Lise Lang, Sr. Manager, Behavioral Threat Assessment Board at Starbucks, David Donna, Hospitality Attorney, moderated by Dan Moren, Sr. Manager of Corporate Security, Starbucks

11:00 – Noon

Safety Breakout: Restaurant Pest Control: It takes a village to keep our restaurants clean & safe

Laura Tellez, National Account Executive, Rentokil North America

11:00 – Noon

Risk Breakout: The Risk of Food Contamination in the world of 3rd Parties and Ghost Kitchens

Hal King, Ph.D., Managing Partner, Active Food Safety

11:00 – Noon

Loss Prevention Breakout: The Full Risk Assessment Process: From Dirt, Physical location, and Closure – Considerations & Strategies

Panel of Experts including: Basia Pietrawska,
Vice President, Consulting and Analytics, CAP Index, Johnny Webb, McDonald’s Security Division, Starbucks and others

Noon – 1:00 PM

Networking POWER Lunch

1:00 – 2:00 PM

Safety Breakout: Creating Restaurant Design with Safety in Mind
Two industry experts walk attendees through important design elements that help keep employees safe. Simple changes within your restaurants design can have significant impact on the safety of your employees – fixture placement, ergonmoic considerations and more!

Kurt Leisure, Vice President, Risk Services, The Cheesecake Factory and
Devin Lindsey, ARM, Manager, Business Development & Analytics, Risk Control Services, Liberty Mutual Insurance

1:00 – 2:00 PM

Risk Breakout: How to Humanize Your Risk Management Program – Reduce Litigation and Empower Your Employee
Reducing litigation is extremely important to your organization. So is the well-being of your employees. Mollie Kallen provides an insightful look at how to ensure your employees feel empowered and are on the road to recovery — which has the beneficial byproduct of reducing needless litigation for your organization.

Mollie Kallen, MS, CRC, CCM
Vice President of Business Development, The IMA Group
Sarah Cato, Director of Risk & Insurance at Rubio’s Restaurants, Inc.

1:00 – 2:00 PM

Loss Prevention: Dealing with the Digital Transformation of Your Restaurant: Newest Strategies to Fight Fraud — A Roundtable
Fighting fraud is a team effort. Instead of a sole presentation, this session will be a working roundtable to hear and understand what newest tricks the fraudsters are up to — and more importantly what YOU can do about it. Join Wendy and Jason as they lead the group in discovering actionable strategies to fight fraud!

“Facilitated by: Jason Swanson, Director, Asset Protection – MOD Pizza
Wendy Hans, Director, Fraud/Loss Control at AMC Theatres”

2:00 – 3:00 PM

Exhibit Floor featuring the RLPSA Challenges: Accepted!

RLPSA Exhibitors

3:00 – 4:00 PM

Closing Keynote: Hear from Executive Leadership from Risk, Safety and Loss Prevention Experts

Restaurant & Foodservice Experts

4:00 – 5:30 PM

Cocktail Networking Reception on the Exhibit Floor featuring the RLPSA Challenges: Accepted!

RLPSA Exhibitors

5:30 PM

Transportation leaves for VIEW HOUSE

Signature Networking Event

5:45 PM

View House Signature Networking Event

Signature Networking Event

7:00 – 8:30 AM

EXHIBITOR TEAR DOWN

RLPSA Exhibitors (AGS Team)

7:00 – 8:00 AM

Breakfast

RLPSA Attendees

8:30 – 9:30 AM

THIS is how you Deal with Homeless People at Your Restaurant

Ryan Dowd, Chief Empathy Officer, HomelessTraining.com

9:30 – 10:30 AM

FIG SESSION: In-depth sexual assault cases review (FIG members only)

9:30 – 10:30 AM

Transforming into a Customer-Focused Culture

Chief Johnny Jennings, Charlotte-Mecklenburg Police Department Police

10:45 – 11:45 AM

ON the 20 — Hear the Key takeaways from this year’s RLPSA Conference from your peers

Dan Moren, Sr. Manager of Corporate Security at Starbucks
Jason Swanson, Director, Asset Protection – MOD Pizza

Noon – 1:00 PM

Networking Lunch:
FIG, Franchise Focus Attendees & RLPSA Attendees

Get refueled to start the FRANCHISE FOCUS sessions to conclude our value-packed content!

1:00 PM

FRANCHISE FOCUS Sessions: Sexual Harassment Claims & Lawsuits: Prevention and Strategies

David Donna, Attorney at Donna Law Firm, Jean Lanfear, VP Human Resources, Patton Wings, Inc.

1:45 – 2:25 PM

Top Loss Prevention Practices You Need Daily, Weekly, and Monthly

Ian Hartman, Director of Loss Prevention & Safety for Domino’s, Dan Lieberman, Director of Loss Prevention at Southeast QSR, LLC Restaurants

2:30 – 3:10 PM

Top 5 Investments for the Most Bang for your Risk Buck

Shaun Jackson, Executive Director, Risk Management at Panda Restaurant Groups

3:15 – 3:55 PM

FRANCHISE FOCUS Sessions: Mitigating Workplace Violence in the Era of Lax Hiring Processes

William Flynn, Domestic & International Security Expert, President, GARDA Risk Management; Co-Founder & Chief Strategy Officer, TPOP, Kevin Rice, Senior Manager, Asset Protection, YUM! Brands

4:00 PM

Closing Remarks

Wendy Hans, Director, Fraud/Loss Control at AMC Theatres