EVENTS TIMELINE

9:00 – 10:30 AM

RLPSA Board Meeting

11:00 – Noon

Franchise Focus Day Kickoff Session:
Leadership Forum: Building the Foundation for Success for LP, Safety & Risk Programs

Sponsored by:

Speakers:
Glenn Mueller, Owner, RPM Pizza
Van Carney, Director of Safety & Security for MSK Management
More speakers TBD

Noon – 12:30 PM

Franchisee Focus Networking Lunch

Sponsored by:

Network with Franchisees & Franchisors to share best practices and more!

12:30 – 1:00 PM

From the Owner: The business case for a focus on safety

Speakers:
Reece Arroyave, Owner, Domino’s Chicagoland
MARR Chicago Pizza, Inc.

1:15 – 1:45 PM

Franchise Focus: Delivery or Not: Ensuring Your Drivers (Delivery AND others) and are Safe

Sponsored by:

Speakers:
James Virgil, RPM
Dan Lieberman, Southeast QSR

1:45 – 2:15 PM

Franchise Focus: Lessons Learned from Solving the Drive Through Burglaries Across the Country

Sponsored by:

Speakers:
James Virgil, RPM Pizza
Raul Ramirez, Asset Protection & Safety, Taco Bell Corporate

2:30 – 3:00 PM

Franchisee to Franchisor: Open Communication Best Practices

Speakers:
Lou Burke, El Pollo Loco
Chris Magna, WKS Restaurant Group

3:00 – 4:00 PM

Franchise Focus: Crisis Management: Two Executives, Two Approaches = One Result of Success

Sponsored by:

Speakers:
Mike Simmons, Vice President of Risk Services, WKS Restaurant Group,
Tracey French, Sr. Director, Boddie Noell

4:30 – 6:30 PM

RLPSA Welcome Reception

Sponsored by:

6:30 PM

VIP & RLPSA Board dinner

Sponsored by:

8:30 – 9:00 AM

Welcome to RLPSA & Opening Remarks

Speakers:
Amber Bradley, Executive Director
Octavio Jara, RLPSA President, McDonald’s

9:00 – 10:00 AM

Opening Keynote: “How to Conquer Your Fear”

Sponsored by:

Global Adventurer John Beede
John Beede is a mountaineer, global adventurer, author, environmentalist, and keynote speaker. He has climbed the tallest mountain on all seven continents, including Mount Everest.

10:15 – 11:15 AM

A Fireside Chat with Brad West: The Operational Value of Loss Prevention

Sponsored by:

Speakers:
Kathy Lockhart, Chief Accounting Officer, Noodles & Company
Brad West, COO of Noodles & Company

11:30 – 12:30 PM

Networking POWER Lunch

Restaurant and foodservice attendees eat lunch with our solution provider partners. Want to network? Sit at your pre-assigned table!

12:30 – 2:00 PM

Exhibit Hall featuring RLPSA SURVIVOR Challenges

2:00 – 3:00 PM

RLPSA Restaurant Members Only Meeting

3:15 – 4:15 PM

Safety Breakout: Overhauling Safety Programs in a Post-Covid, Budget Diminished Environment.

Sponsored by:

Speakers:
Chris Magana, WKS Restaurant Group
Rocco Prate, Loss Prevention & Corporate Security at The Wendy’s Company

3:15 – 4:15 PM

Risk Breakout: Risk Management as a Profit Center: Creating Cost Saving Tools Utilizing Risk Finance, Transfer, and Mitigation Strategies.

Sponsored by:

Speakers:
Mike Simmons, Vice President of Risk Services, WKS Restaurant Group
Monika Shah, Senior Manager, Business Analysis and Compliance at El Pollo Loco
Carlos Luna, Director, Client Services
Tristar Risk Management

3:15 – 4:15 PM

Loss Prevention: The Critical Aspects of De-escalation & Situational Awareness for your Employees + How to roll out a Workplace Violence Training Course

Sponsored by:

Speakers:
William Flynn, former Homeland Security, Founder of The Power of Preparedness (TPOP)
Heather Hearn, Senior Security Advisor at Wawa, Inc.

4:30 – 6:30 PM

Cocktail Networking Reception on the Exhibit Floor featuring the RLPSA SURVIVOR challenge & Exotic Wild Animals

Sponsored by:

8:30 – 8:45 AM

Welcome to RLPSA & Opening Remarks

Speakers:
Amber Bradley, Executive Director
Octavio Jara, RLPSA President, McDonald’s

8:45 – 10:00 AM

Executive Perspectives: Unpacking Lessons Learned from COVID and future planning / predictions

Sponsored by:

Speakers:
Nicole McDargh, Vice President of Safety & Loss Prevention, Domino’s
Cheryl Steele, Vice President of Global Security & Resilience, Starbucks
Michael Peaster, Global Chief Safety & Security Officer, McDonald’s
Walter Palmer, Executive Vice President, CAP Index

10:15 – 11:15 AM

Loss Prevention Breakout: The Evolution of Telephone/Zoom/Web Interviewing

Speakers:
Jason Swanson, Senior Manager of Asset Protection, MOD Pizza,
Sharon Cruz, Field Security Manager, McDonald’s

10:15 – 11:15 AM

Safety Breakout: The Food Safety Considerations of Ghost Kitchens

Sponsored by:

Speakers:
Linda Zaziski MSM CP-FS
National Director of Safety
Little Caesar Enterprises, Blue Line Distribution & Champion Foods

10:15 – 11:15 AM

Risk Breakout: Claims Excellence: Creating an Effective Workers’ Compensation Defense Program

Sponsored by:

Speakers:
Alissa Galuppo, Jollibee Foods Corporation (USA), Head of Risk Management
Joe Gren, Brown, Gren, Abraham & McCracken LLC

11:30 – 12:30 PM

Networking POWER Lunch

Restaurant and foodservice attendees eat lunch with our solution provider partners. Want to network? Sit at your pre-assigned table!

12:30 – 1:30 PM

Loss Prevention Breakout: Predicting & Dealing with Social Unrest

Sponsored by:

Speakers:
Ryan Long, Global Head of Intelligence and Executive Protection, McDonald’s, Hugo Cortez, McDonald’s and Law Enforcement Representatives

12:30 – 1:30 PM

Safety Breakout: Maximizing Scalable Systems: Utilizing Surveillance for Cost-Saving Safety and Operations Performance.

Sponsored by:

Speakers:
Nicole McDargh, Vice President of Safety & Loss Prevention, Domino’s
Toyin Fawehinmi, Director of Loss Prevention, Mitra QSR
William Oppermann, Enterprise Protection Services
Chick-fil-A, Inc.
Moderator: Mike Simmons, Vice President of Risk Services, WKS Restaurant Group

12:30 – 1:30 PM

Risk Breakout: Being Deposed? Find Out Best Practices by Watching It LIVE

Speakers:
David Donna, Donna Law Firm
Kurt Leisure, Vice President, Risk Services at The Cheesecake Factory

1:30 – 2:45 PM

Exhibit Hall featuring RLPSA SURVIVOR Challenges

3:00 – 4:00 PM

Featured Keynote: “The Value of Preparation in High Stress Situations”

George Piro, special agent in charge of the FBI Miami field office and the lead interrogator of Saddam Hussein

Piro, one of the few agents at the Bureau fluent in Arabic, had been the lone interrogator of Saddam Hussein while the Iraqi dictator was in U.S. custody following his 2003 capture. Piro met with Hussein daily over several months, eventually earning his trust and getting him to share critical intelligence. Over a decade later serving as one of the highest-ranking agents in the FBI, Special Agent in Charge of the 900-plus-employee FBI Miami Field Office that has jurisdiction over all of Southeast Florida and into the Caribbean, Mexico, and Central and South America.

4:00 – 6:00 PM

Cocktail Hour on the RLPSA SURVIVOR Exhibit Floor

6:00 PM

Signature Networking Event!

Sponsored by:

ViewHouse Denver

8:30 – 9:00 AM

Trends and Predictions for Cyber Security

Speakers:
Marc DellaSala, Special Agent in Charge, U.S. Secret Service

9:00 – 10:00 AM

Strategies for Solving Digital and Loyalty Fraud

Sponsored by:

Speakers:
Tom Sullivan, Director of Fraud Prevention, Starbucks,
Catherine Penizotto, Vice President of Customer Success, Agilence,
Octavio Jara, Senior Manager of Security, McDonald’s
Marc DellaSala, Special Agent in Charge, U.S. Secret Service

10:15 – 11:00 AM

Diversity & Inclusion: Creating Organizations that Represent our Customers

Speakers:
Dr. Beverly Stallings-Johnson, Vice President, Chief Diversity, Equity and Inclusion Officer for Wendy’s

11:15 – 12:15 PM

“On the 20” KEY Takeaways: Discuss with your peers the key takeaways with this facilitated roundtable session

Sponsored by:

Facilitator:
Dan Moren – Sr Manager Global Security and Resilience
Jason Swanson, MOD Pizza

12:15 – 12:30 PM

Closing Remarks: Announcement of new RLPSA President and Board Members

Speakers:
Octavio Jara, RLPSA President

1:30 – 4:30 PM

Wicklander-Zulawski (WZ) Special Session “ Investigative Interviewing for Restaurant Professionals”
RLPSA Annual Conference attendees receive a special discount. For the discount code, contact Amber Bradley.

Register here for this additional training session.

Speakers:
Brett L. Ward, CFI, Vice President of Client Relations and Business Development with WZ